Refund policy
EXCHANGES
We understand that your purchase may not be the right fit for your pet the first time. All exchanges must be made within 15 days of receiving the product. To exchange your product for a different size please contact fetch@barqueandbau.com
RETURNS
If for any reason you wish to return your product, you may return it for a refund, subject to the condition of the product. All returns must be made within 15 days of receiving the product.
When shipping back the product, it will be received by our inspection department. Upon review and based on the condition of the product received, we will notify you if the product is approved for the intended amount less the restocking fee.
If the product we receive is determined NOT to be eligible for a refund then we will notify you with an explanation on why it was determined to not to receive a refund (see "RETURN ELIGIBILITY").
To return your product please contact fetch@barqueandbau.com for a Return Authorization Number (RA).
All returns are subject to a restocking fee of $5.
RETURN ELIGIBILITY
- All products MUST be in a like-new, undamaged condition from a smoke-free environment.
- All products MUST be returned within 15 days of receiving your purchase.
- Items returned to us without notification will NOT be eligible for a refund or exchange.
- We will NOT accept returns on merchandise that appears used, covered in hair, and/or smells.
- An RA number is required when returning any item. ANY ITEM RETURNED WITHOUT AN RA# WILL NOT BE CREDITED.